Terms and Conditions of sale

We would like to assure you that your confidentiality will be maintained in all dealings with our company and we will not disclose any personal information to a third party under any circumstances unless required to by law  . We will not attempt to make any further contact with a customer when a sale or enquiry has been made unless specifically requested to do so by the customer.
 If you have any special delivery requirements, please discuss this when placing the order. Due to the nature of the equipment we sell the goods sold by Eyetek Surveillance are not sold on a trial or return basis. Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown. However, we understand that a customer may purchase a product in error that is unsuitable for a particular use and we will at our discretion allow a part-exchange to be made for a more suitable product from our range.
Specifications are subject to change as we are continually improving our product range. Eyetek reserves the right to substitute products that are out of stock or discontinued with products of a similar nature. Cancellation of orders will not be accepted once processed.

Eyetek guarantee at its discretion to refund, replace, or repair, free of charge, within 12 months of invoice date. any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer and provided that the goods have been stored, operated and maintained within the manufacturers specified conditions.

Rechargeable batteries are not covered under our 12 month warranty and will only be replaced if found to be faulty up to 7 days from the date of delivery.

Goods not received within 7 days of ordering must be reported to the seller so that any missing or lost goods investigations can be carried out.

Any damaged goods received by the buyer must be reported to the seller within 2 days of receiving them. Returns must be authorised by us and a return number issued under no circumstances will returns be accepted unless so authorised.

We Reserve the right to ship goods direct to the cardholders address even when an alternative delivery address has been provided. If this is not acceptable please notify us at the time of ordering.
 
Quotations are valid for the period stated and represent no obligation until the seller accepts the buyers order and are subject to the goods being available at the time requested.

Once an order has been placed and payment made cancellations will not be accepted unless covered by the distance selling regulations.

Under the Distance Selling Regulations consumers have the right to cancel your order within 7 days of placing an order. a full refund will be given if the goods have not yet been shipped. If you are not satisfied with your product once received, it may be returned to us with original packaging and and in original unused condition within 7 days of delivery date for a full product refund or replacement. All returns for refund must be accompanied with a copy of original invoice and a copy of the credit card slip The refund relates to price of goods only and excludes carriage, the customer is responsible for all carriage charges. These regulations do not cover none standard products or those made to your specifications. These regulations apply to UK customers only. Refunds will be processed within 30 days from the date we receive the product in its original condition. On occasions for fraud prevention and debt recovery purposes we will use the services of a credit reference agency if you do not consent to this please inform us at the time of placing the order.

Returns must be authorised by us and a return number issued under no circumstances will returns be accepted unless so authorised.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. 
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.

VAT number GB 679 0706 03