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Terms and Conditions

Terms and Conditions of sale


We would like to assure you that your confidentiality will be maintained in all dealings with our company and we will not disclose any personal information to a third party under any circumstances unless required to by law . We will not attempt to make any further contact with a customer when a sale or enquiry has been made unless specifically requested to do so by the customer.
If you have any special delivery requirements, please discuss this when placing the order. Due to the nature of the equipment we sell the goods sold by Eyetek Surveillance are not sold on a trial or return basis. Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown. However, we understand that a customer may purchase a product in error that is unsuitable for a particular use and we will at our discretion allow a part-exchange to be made for a more suitable product from our range. 
Specifications are subject to change as we are continually improving our product range. Eyetek reserves the right to substitute products that are out of stock or discontinued with products of a similar nature. 
Eyetek guarantee at its discretion to refund, replace, or repair, free of charge, within 12 months of invoice date. any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer and provided that the goods have been stored, operated and maintained within the manufacturers specified conditions.
Rechargeable batteries are not covered under our 12 month warranty and will only be replaced if found to be faulty up to 7 days from the date of delivery.
Goods not received within 7 days of ordering must be reported to the seller so that any missing or lost goods investigations can be carried out.

Any damaged goods received by the buyer must be reported to the seller within 2 days of receiving them. Returns must be authorised by us and a returns form completed (available by e mail on request) under no circumstances will returns be accepted unless so authorised.
We Reserve the right to ship goods direct to the cardholders address even when an alternative delivery address has been provided. If this is not acceptable please notify us at the time of ordering.
Quotations are valid for the period stated and represent no obligation until the seller accepts the buyers order and are subject to the goods being available at the time requested.


The order is not deemed to be accepted and a contract of sale made until the goods have been dispatched. When an order has been placed and dispatched cancellations will not be accepted unless covered by the consumer contract regulations. When customised or none standard items are ordered cancellation will not be accepted once work has commenced on the order or we have purchased the materials to complete the order.
Under the consumer contract regulations you have the right to cancel your order within 14 days of receiving the goods. A  full refund will be given if the goods have not yet been shipped. If you wish to return your goods once received, they may be returned to us with the  original packaging  in original unused condition within 14 days of the delivery date for a full product refund . All returns for refund must be accompanied with a returns or cancellation form that we will e mail you on request. The refund relates to the price of goods and the basic shipping charge, if a enhanced delivery service has been used this is not refundable. If you are only returning some of your products the delivery charge will remain. The customer is responsible for all carriage charges involved in returning the goods to us. These regulations do not cover none standard products or those made to your specifications. These regulations apply to UK customers  and only to goods purchased over the internet or telephone that are shipped to the customer,  goods purchased in person from our premises are not covered by these regulations. Refunds will be processed within 14 days from the date we receive the product  on our premises in its original condition. If you’re returning an item under the consumer contract regulations there may be a deduction from your refund if it has been used or damaged. On occasions for fraud prevention and debt recovery purposes we will use the services of a credit reference agency if you do not consent to this please inform us at the time of placing the order. Returns other than those covered by the consumer contract regulations must be authorised by us and sent with a completed returns form  (available by e mail on request). under no circumstances will returns be accepted unless so authorised. Goods and orders that are not covered by the consumer contract regulations are none returnable.

Tracking and SMS Credits

When these are purchased they will remain Valid for 6 months. After a 6 month period has passed the credits will be removed from the tracking panel unless further credits have been purchased in this 6month period. This is unfortunately necessary as we have to pay the contract SIM fees irrespective of usage. The SIM may also need replacing after this period of inactivity if this is the case a replacement SIM will cost £25.00.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. 
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.  
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.


VAT number GB 679 0706 03

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