When an order has been placed and dispatched cancellations will not be accepted unless covered by the consumer contract regulations. When customised or none standard items are ordered cancellation will not be accepted once work has commenced on the order or we have purchased the materials to complete the order.
Under the consumer contract regulations you have the right to cancel your order within 14 days of receiving the goods. A full refund will be given if the goods have not yet been shipped. If you wish to return your goods once received, they may be returned to us with the original packaging in original unused condition within 14 days of the delivery date for a full product refund . All returns for refund must be accompanied with a returns or cancellation form that we will e mail you on request. The refund relates to the price of goods and the basic shipping charge, if a enhanced delivery service has been used this is not refundable. If you are only returning some of your products the delivery charge will remain. The customer is responsible for all carriage charges involved in returning the goods to us. These regulations do not cover none standard products or those made to your specifications. These regulations apply to UK customers only. Refunds will be processed within 14 days from the date we receive the product on our premises in its original condition. If you’re returning an item under the consumer contract regulations there may be a deduction from your refund if it has been used or damaged. On occasions for fraud prevention and debt recovery purposes we will use the services of a credit reference agency if you do not consent to this please inform us at the time of placing the order. Returns other than those covered by the consumer contract regulations must be authorised by us and sent with a completed returns form (available by e mail on request). under no circumstances will returns be accepted unless so authorised. Goods and orders that are not covered by the consumer contract regulations are none returnable.